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This Privacy Policy explains how [Coinlearnity legal company name] (“Coinlearnity”, “we”, “us”) handles your personal information. We serve learners around the world and aim to follow the privacy laws that apply to them, including, where relevant, the EU and UK GDPR and Nigeria’s Data Protection Act.
01Who we are
Coinlearnity is a trading education company providing Academy programs, private Mentorship and free Rewards videos. [Coinlearnity legal company name], [registered business address], is responsible for your personal information.
You can contact us about privacy at any time at [contact email, e.g. support@coinlearnity.com]. [If you appoint a Data Protection Officer, add their contact details here.]
02Information we collect
Information you give us
- Contact details: your name, email address, phone number and WhatsApp number, for example when you sign up for free videos, enroll or book mentorship.
- Account information: your login details and profile.
- Learning information: the programs you join, your progress, attendance, questions and messages to instructors or mentors.
- Payment information: payments are processed by our payment providers. We do not store your full card details.
- Community content: anything you post in our community spaces.
Information collected automatically
- Device and browser information, IP address and approximate location.
- How you use our website and learning area, such as pages viewed and videos watched.
- Information from cookies and similar technologies (see section 9).
03How we use your information
- To provide our Services: create your account, deliver classes, courses, mentorship and free videos.
- To process enrollments and payments, and send receipts.
- To send you joining details, cohort reminders and important updates about your programs.
- To answer your questions and provide support.
- To send marketing about our programs, where you have agreed or where the law allows. You can opt out at any time.
- To improve our website, content and teaching.
- To keep our Services and community safe, and to prevent fraud and impersonation.
- To meet our legal obligations.
04Our legal reasons for using your information
Where the law requires a legal basis, we rely on:
- Contract: to provide the programs and services you sign up for.
- Consent: for example, for marketing messages and non-essential cookies. You can withdraw consent at any time.
- Legitimate interests: to run, improve and protect our business, in ways that do not override your rights.
- Legal obligation: where we must keep or share information by law.
06International transfers
Because we serve learners worldwide and use providers in different countries, your information may be processed outside the country where you live. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect it.
07How long we keep your information
We keep your information only for as long as we need it for the purposes in this policy, including to provide your programs, meet legal and tax requirements, and resolve disputes. When it is no longer needed, we delete or anonymise it. [Optional: state specific periods, e.g. account data kept for 2 years after your last activity.]
08Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you;
- correct information that is wrong or incomplete;
- ask us to delete your information;
- object to or restrict how we use it, including for marketing;
- receive a copy of your information in a portable format;
- withdraw your consent at any time.
To use any of these rights, contact us at [contact email, e.g. support@coinlearnity.com]. You also have the right to complain to your local data protection authority.
10Marketing messages
If you agree, we may contact you by email, SMS or WhatsApp about new cohorts, free lessons and offers. You can unsubscribe at any time using the link in our emails, by replying “STOP” to messages, or by contacting us.
11Children
Our Services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, contact us and we will delete it.
12Security
We use reasonable technical and organisational measures to protect your information, such as secure connections and access controls. No system is completely secure, so please keep your login details private and tell us immediately if you suspect unauthorised access to your account.
13Changes to this policy
We may update this policy from time to time. We will post the new version on this page with a new “Last updated” date, and tell you about significant changes.
14Contact us
Questions or requests about your privacy? Contact us at [contact email, e.g. support@coinlearnity.com] or write to [Coinlearnity legal company name], [registered business address].
Questions? We are happy to help.
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